Financial Services · London, UK
Restoring Control to a Global ERP Programme
A global financial institution had lost visibility of a multi-year Dynamics 365 programme. Suppliers were reporting green, but leadership had no confidence in what was actually ready.
Service
ERP Transformation Oversight
Duration
18 months
Location
London, UK
The Challenge
The programme had grown to over 200 people across multiple suppliers. Releases were missing dates, costs were escalating, and no one could answer basic questions about what worked and what did not. The executive sponsor needed clarity before the next board meeting.
Our Approach
What we did
Established independent evidence review of all supplier claims
Created a single view of release readiness across all workstreams
Defined clear go/no-go criteria for production releases
Built environment controls to prevent untested changes reaching production
Introduced monthly leadership statements with clear risk language
Results
Outcome
Within 90 days, leadership had a single source of truth. Release failures dropped by 70%. The programme completed 6 months later than originally planned, but with no production incidents and full stakeholder confidence.
"For the first time, we knew exactly what was safe to release and what was not."
Programme Director
Related