Infrastructure & Engineering · UK-wide
Challenging a Major Technology Supplier
A national infrastructure provider had engaged a major systems integrator for a platform modernisation programme. After 18 months, delivery was stalled and the supplier relationship had become adversarial.
Service
Supplier Selection and Challenge
Duration
12 months
Location
UK-wide
The Challenge
The supplier was marking their own homework. Progress reports showed green, but nothing was in production. Contract language made it difficult to challenge delivery. The client needed independent evidence before deciding whether to continue or exit.
Our Approach
What we did
Conducted independent technical assessment of all delivered components
Reviewed contract terms against actual delivery evidence
Identified gaps between reported progress and production readiness
Prepared commercial challenge documentation
Supported leadership through supplier negotiations
Results
Outcome
Evidence showed 40% of claimed deliverables were not production-ready. The client renegotiated terms, recovered significant costs, and restructured the programme with clearer accountability. The supplier relationship became productive.
"The independent evidence changed the conversation completely."
Chief Technology Officer
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